customer service
MRT3: Six Years Of Failure?
Come 2016, the Aquino administration will be on its sixth year of failure to address MRT3 passenger overcrowding.
Even after PNoy’s term is over, the MRT3 station running from North EDSA to Taft will still be an unsafe place to be in during rush hour.
Studies on modern railways the world over all agree on one thing: overcrowded trains and train stations equals more accidents equals more passenger deaths.
There is a certain point when apologies become tiring, because it is becoming repetitive and scripted. Commuters have over-extended their patience these past four years.
Assurances by Secretary Herminio Coloma are becoming hollow and meaningless in light of the malfunctioning facilities in almost every MRT3 station.
If it’s not the often-broken escalators, it’s the comfort rooms that do not just have faulty faucets, but ill-maintained sanitation. Even the train station computers are reported to be malfunctioning.
Why can’t the MRT management emulate Tokyo train stations? They hired packers who help squeeze passengers into the train cars, and can do so in such an orderly manner.
BAYAN MUNA Rep. Neri Colmenares is only stating what has already been obvious: four years of failure to solve overcrowding is a sign of incompetence on the part of Malacanang.
If you want to see the current state of a country, you only need to look at how it runs train stations.
After a well-hyped press release on the government takeover of the MRT3 last January 2014, commuter woes are still mounting, with no solution in sight.
It makes one think that the promised takeover may save the government billions of pesos, but it will surely tax daily commuters.
It is like being between a rock and a hard place. Either you take the overspeeding buses in EDSA, or you get yourself squeezed like sardines in the MRT during rush hour.
That is not much of a choice. That is a threat to one’s life and safety.
Root Canal is Not Painful
by: Dr. Joseph D. Lim

WHAT most Americans fear, more than paying taxes and speaking in public, is getting a root canal treatment.
Two of three Americans surveyed by the American Association of Endodontists (AAE) also ranked root canals as the dental procedure they most fear, more than having a tooth pulled or a cavity filled.
The survey reveals that seven out of 10 (70 percent) Americans fear losing a natural tooth. Ironically, the same number also fear root canal treatment, a dental procedure that can save their teeth.
From March 27 to April 2, the AAE is holding its fifth annual Root Canal Awareness Week to dispel long-standing myths about root canal treatment and increase understanding of the procedure as one that is virtually painless. #OpinYon #LifeStyle
read cont | http://bit.ly/16ke5ch
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People Win vs. Corporatist Greed
by: Mentong Laurel
ON September 15, 2013 newspapers front-paged the MWSS (Metropolitan Waterworks and Sewerage System) order for water concessionaires In Metro-Manila to cut their water rates for the next five years. Manila Water for the east zone is to reduce its rate by P 7.24/cubic meter and Maynilad Water in the west zone by P 1.46/cubic meter. The two privatized and corporatized water service utilities said they will dispute the MWSS order and submit it to arbitration proceedings. Manila Water claimed the tariff reduction would compromise its ability to serve its customers fully while Maynilad said it was “unjustified”.

The two water companies applied for rate hikes. But various consumer activist groups, individual and media advocates questioned the propriety of the companies passing off its income taxes to consumers. The debate raged since June with the public weighing heavily against the water companies and its apologists on the fairness and legality of passing off income taxes to consumers. The MWSS and the advocates stood strongly on the ground provided by the Puno Supreme Court in a 2003 decision, supported by COA (Commission on Audit) findings that disallowed Meralco’s passing on income tax to consumers and granting a P 30-B refund to its five million customers. #OpinYon #opinion
read cont | http://bit.ly/1fa7vMn
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