[By Erick A. Fabian]
The Philippines has the best call center agents in the world. We shouldn’t be surprised when they are pirated by companies in Singapore, Malaysia and Thailand come ASEAN 2015.
All the foreign firms have to do is offer them better salaries and security of tenure.
There is one thing the government can’t stop — the continuous brain-drain of Filipino professionals which has been happening for several decades.
It started with our scientists. Then the doctors, nurses, teachers, and information technology professionals followed.
For a country relying on manpower as a major source of revenue, we will soon find ourselves empty-handed.
There is no question as to the competence of Filipino business processing operations (BPO) or call center employees. Being a former American colony for 50 years, the Philippines has produced a large pool of fluent English speakers.
Ability to mimic
Even India conceded when its BPO companies moved 70 percent of their operations here recently. Companies worldwide have attested to the Filipino’s natural ability to mimic a neutral, easy-to-understand Western accent.
With most of our industries outflanked by their counterparts in other Asian countries, the BPO industry is one of the most promising saviors of the Philippine economy.
Offshore business processing is expected to double its multi-billion dollar earnings in 2015, due to rising demand in the global economy.
As ASEAN 2015 looms, the emerging economies of Thailand, Indonesia and Vietnam will be joining the BPO bandwagon.
International investors keep complaining about the corruption, infrastructure, and the difficulty of setting up a business here, seen as a major bottleneck for would-be BPOs.
We cannot blame Filipino call center employees if they eventually move abroad. There is nothing wrong with prioritizing your family’s needs, and a better offer is always tempting.
Fresh graduates of electronics communications engineering from provincial colleges are already getting offers of double compensation abroad. BPO agents will soon follow suit, because investors will find fertile ground in other Asian countries.
In fact, even military junta-ruled Myanmar is loosening up policies so foreign investors will be attracted to come and stay. The current regime at least had the sensibility to admit that they need a lot of foreign investor money to sustain their country’s economy.
US-based BPOs are here simply because the costs are much lower, and the return on investment more than makes up for the initial capital of setting up a new operation.
But more and more Filipino professionals are slowly trickling into Thailand and Vietnam, buoyed by their innate English language proficiency.
A 2013 ZDNET.com report by finance analyst Ryan Huang confirms that the Thai call center industry is pulling up its sleeves to challenge BPO heavyweights Philippines and India.
Internet speed is the lifeblood of the BPO industry, and yet the Philippines has one of the slowest Internet speeds in Asia. This is what they call the digital divide: the one who gets the information first wins.
The country has supplied the initial amount of exceptional BPO employees, but it is now becoming more obvious that we cannot respond to the skyrocketing demand.
The availability of foreign BPO companies here is a drop in the bucket. There are more than three million eligible but unemployed Filipinos. The call center industry can only employ around 600,000.
There are recent reports of Filipino professionals doing well in Indonesia, Thailand and Vietnam. A quick sweep of online job listings shows random lists of companies in Asian countries recruiting Filipino call center agents with offers of better salaries and working conditions.
One gray area is that law enforcement can’t even ensure the safety of BPO workers in Makati and Ortigas who mostly work at night. Recent accounts of mugging and other crimes against call center workers abound.
Whether the government and the BPO industry can get their acts together is another story.
[by Enrique Soriano]
BUSINESSES that are handled by families need to be equipped with the proper set of tools. The members of the family are expected to contribute and support the operations of the company. The problem is, at some point, not all of the members in the family possess the necessary technical skills needed for the business. This is where the use of technology could take place. Business tasks could be completed through the use of machines, gadgets and other technology-based mediums.
Running a business requires technology in these times, because customers are now more knowledgeable and selective. They would like to receive value for money, which means a company would have the most satisfying products and services. Customers look for convenience and instant delivery of their orders and requests. These call for strong capabilities which could be achieved a lot easier through technology.
Any company that would not improve on technology would not be able to make it in the industry. If you are thinking that people is the greatest asset of a company, then yes, you are right. However, if you would be looking for uniform quality at the fastest and even the cheapest if not the most reasonable rate, in reality the use of technology could have things done twice as much of the same high quality and as fast as what people could ever deliver at the lowest cost. So, having the latest equipment by your side is an advantage. On a similar note, if you would not have internet access, then you might as well resort to limited sources of information or take longer periods of time just to get the attention of your target clients. Looking at the bigger picture, if that would be the case, it would be like a race between a turtle against a rabbit!
Technology is present in many areas of business. Beginning from human resources, accounting, sales, promotions/advertising, public relations, legal, purchasing and even to the production and all other departments, technology plays a major part. Some of the usual applications of technology that ease the work at the office involve the use of computer programs like Microsoft Office, which includes Microsoft Excel, Microsoft PowerPoint and Microsoft Word. What could be useful in these programs are the templates for presentation, business card making and charting that are already available for those who are always busy and need some organized material. Recruiting highly competitive staff could be laborious work for the old-schooled. Nowadays, there are softwares that sift through the pile of resumes sent by applicants, leaving only the ones that contain the criteria that the company requires and prioritizes. To those who are having difficulties with how to go about their businesses, say the basics of accounting (for the first timers in the business), electronic books are made to give the simplest explanations. Training the staff could be conducted through educational videos that capture all the important lectures that would not only teach step-by-step, but could also entertain the trainees. In the area of making a specific company’s branding known to the public, it is the development of a unique company website that would comprehensively provide the public with the impressionable, accurate and remarkable data on-line which technology proves its worth. Most companies utilize search engine optimization or SEO which uses specific keywords to make the search online fast.
The use of SEO could make websites appear right on the very top of the list. The use of electronic mail and on-line faxing are quick mediums for communication on the internet. All departments of a particular business could benefit from these means of fast communications in the virtual world. Paying bills of the company have never been easy through the use of online payment. Credit cards are widely used and electronic bank transfers are quickly done with just a few clicks. The use of cash registers makes your sales systematic and easily monitored. Using it could lessen the time customers wait on the line. The entry of robotics in the aspect of production made waves by improving quality and increasing output in tremendous quantity. The flaws of each product would be evaluated at an instant and specific features could easily be customized and installed.
The closed-circuit television or CCTV camera is another example of the many positive effects of technology to business. The security of the business establishment is closely observed. After the many unfortunate events that led to the closure of many businesses because of theft and other dangerous attacks, the use of CCTV cameras has become ever more important in the security department. It could uplift the sense of security of the clients, the employees, and the owners, because they would know that whatever unlikely happening occurs, they could be assured that significant evidence could be retrieved from these devices.
Technology has greatly impacted the way different businesses; including family businesses are operated. It has changed the way products are manufactured and services delivered. It has changed how people think and expect from companies. Moreover, through technology, many things have become possible, which would have never been possible in the previous decades.
- CCTV Myths You Must Never Believe In (nepeanmicrocomputers.wordpress.com)
- Defend Your Major (tbreuning.wordpress.com)
- When Older is Bolder: Old Technology vs. New Technology in the Office (staples.com)
- Privacy fears over Tesco’s plans to scan customers’ faces (theguardian.com)
- The Advantages Of Modern CCTV Cameras (annevalenti61.wordpress.com)
- Tesco in UK to ‘scan customers’ faces’ to help advertisers (irishtimes.com)
- Switched On: If it ain’t broke, fix it (engadget.com)
- Cctv wholesale (slideshare.net)
- Increase Office Productivity by Making Technology and Software Work for You (staples.com)
- Infinite Skills’ “Microsoft Excel – Shortcut Guide” Definitive Collection for Maximizing Speed and Efficiency in Powerful Spreadsheet Program (hispanicbusiness.com)
GLOBE Telecom cell sites have been issued radiation-safety certificates by the Department of Health, another indication that radio frequency signals coming from such facilities do not pose any adverse health impact.
“The radiation-safety certificates for every cell site that we have in the country are a proof that concerns over potential health hazard coming from base stations are without basis,” said Emmanuel Estrada, Globe Head of Network Technologies Strategy.
The radiation-safety certificates issued by the health department are based on guidelines issued by the International Commission on Non-Ionizing Radiation Protection (ICNIRP) and the Institute of Electrical and Electronics Engineers (IEEE) on maximum human exposures to radio frequency fields.
“Radio signals follow the so called ‘inverse-square law of physics’. This means that the signal level from a cell is radically reduced as the distance from the antenna increases. Thus the radiation at ground level is substantially lower compared to radiation levels emitted by the two-way radio of security personnel or a cell phone,” Estrada emphasized. #OpinYon #Health #Globe
read cont | http://bit.ly/19QW0sL — with Globe Phil.
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